Last updated: 26 January 2026

AI Services Essex is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data.

Data Controller

Business name: AI Services Essex
Contact email: [email protected]

AI Services Essex is the data controller responsible for your personal data.

Personal Data We Collect

We may collect the following types of personal data:

Name

Email address

Phone number

Business information

Messages submitted through contact forms, enquiries, or chat

Appointment and booking details

Website usage data (such as IP address, browser type, and pages visited)

How We Collect Data

We collect personal data when you:

Complete a contact or enquiry form

Book a call or appointment

Use live chat or AI-assisted chat features

Subscribe to communications

Browse our website (through cookies and analytics tools)

How We Use Your Data

We use your personal data to:

Respond to enquiries and service requests

Provide services and customer support

Manage bookings and communications

Improve our website, systems, and services

Send relevant updates and marketing communications (where permitted by law)

Lawful Basis for Processing

We process personal data under the following lawful bases:

Consent

Contractual necessity

Legitimate interests

Legal obligation

Data Sharing & Processors

We may share personal data with trusted third-party service providers who support service delivery, including:

CRM and automation platform providers

Email and SMS communication providers

Website hosting providers

Analytics providers

Payment processors (where applicable)

All third parties act as data processors and handle personal data only under our instructions and in accordance with applicable data protection laws.

Data Storage & Security

Personal data is stored securely using appropriate technical and organisational safeguards.

We take reasonable measures to protect personal data from unauthorised access, misuse, loss, or disclosure.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal, regulatory, or contractual requirements.

Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Withdraw consent at any time (where processing is based on consent)

Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made by contacting:
📧 [email protected]

Cookies

Our website uses cookies and similar technologies to enhance user experience and analyse website performance. You can control cookie preferences through your browser settings or website consent tools.

Automated Processing and Artificial Intelligence

We may use automated systems and artificial intelligence tools to help manage enquiries, support communications, and improve service delivery.

Where personal data is processed using automated technologies, appropriate safeguards are implemented in accordance with UK GDPR.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our data practices. Updates will be published on this page with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:
📧 [email protected]