Last updated: 26 January 2026
AI Services Essex is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal data.
Data Controller
Business name: AI Services Essex
Contact email: [email protected]
We are the data controller responsible for your personal data.
Personal Data We Collect
We may collect the following personal data:
- Name
- Email address
- Phone number
- Business details
- Messages submitted via forms or chat
- Appointment and booking information
- Website usage data (IP address, browser type, pages visited)
How We Collect Data
We collect data when you:
- Fill in a contact or enquiry form
- Book a call or appointment
- Use live chat or AI chat features
- Subscribe to communications
- Browse our website (via cookies and analytics)
How We Use Your Data
We use your personal data to:
- Respond to enquiries
- Provide services and support
- Manage bookings and communications
- Improve our websites and services
- Send relevant updates or marketing communications (where permitted)
Lawful Basis for Processing
We process your data under the following lawful bases:
Consent
Contractual necessity
Legitimate interests
Legal obligation
Data Sharing & Processors
We may share your data with trusted service providers who help us deliver our services, including:
- GoHighLevel (CRM, automation, and communications platform)
- Email and SMS service providers
- Hosting, analytics, and payment providers (where applicable)
- All third parties act as data processors and process data only under our instructions.
Data Storage & Security
Your data is stored securely using appropriate technical and organisational safeguards. We take reasonable steps to protect personal data from unauthorised access or misuse.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.
Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
- Requests can be made by emailing:
📧 [email protected]
Cookies
Our website uses cookies to enhance user experience and analyse website traffic. You can control cookie settings through your browser.
Automated Processing and Artificial Intelligence
We may use automated systems and artificial intelligence to process enquiries, manage communications, and improve our services. Where personal data is processed using automated tools, appropriate safeguards are in place in accordance with UK GDPR.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Contact
If you have any questions about this Privacy Policy, contact us at:
📧 [email protected]
Last updated: 26 January 2026
This Cookie Policy explains how AI Services Essex (“we”, “us”, “our”) uses cookies and similar technologies on our website.
It should be read alongside our Privacy Policy.
What are cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They help websites function properly, improve performance, and provide information to the website owner.
How we use cookies
We use cookies for the following purposes:
Strictly necessary cookies
These cookies are essential for the website to function correctly. They enable core features such as:
- Page navigation
- Form submissions
- Security and fraud prevention
- Remembering user sessions
These cookies do not require your consent.
Analytics and performance cookies
These cookies help us understand how visitors interact with our website by collecting information anonymously. This allows us to:
- Monitor website performance
- Improve user experience
- Understand which pages are most useful
These cookies are only used where consent is given.
Marketing and tracking cookies
These cookies may be used to:
- Measure the effectiveness of marketing campaigns
- Track conversions
- Deliver relevant advertising
They may be set by us or by third-party services.
These cookies are only used where consent is given.
Functional and AI-related cookies
Our website may use cookies to support:
- Automated systems
- AI-powered chat or assistance tools
- Personalised user experiences
- Workflow automation
These cookies help our systems respond effectively but may involve automated processing.
Third-party cookies
Some cookies may be placed by third-party services that appear on our website. These third parties may collect data in accordance with their own privacy policies.
We do not control these cookies directly.
Managing your cookie preferences
You can control or delete cookies at any time by:
- Adjusting your browser settings
- Clearing cookies stored on your device
- Using any cookie consent tools provided on our website
Please note that disabling certain cookies may affect the functionality of the website.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or how we use cookies. Any updates will be posted on this page with a revised “Last updated” date.
Contact us
If you have any questions about our use of cookies, please contact:
AI Services Essex
📧 [email protected]
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